Before You Order 💕

Everything you need to know before your cake arrives — baked with love and delivered with care.

Ordering Your Cake 🍰

Q&A:

Q: How do I place an order?

A: Simply browse our cakes, choose your favorite, and click “Shop Our Cakes” or select “Order This Cake” to get started. You’ll be guided through a smooth and easy checkout process.

Shipping & Delivery 🚚

Q: Do you ship nationwide?

A: Yes! We proudly ship our cakes nationwide so you can enjoy Diane’s Cakes wherever you are.

Q: How long does shipping take?

A: Orders are baked fresh and shipped within 3–5 business days.

Q: How much is shipping?

A: Shipping is calculated at checkout based on your order.

✨ Most orders ship for $13.95 per cake.

✨ Free shipping on orders $100+.

Each cake is carefully packaged to arrive fresh, secure, and beautiful 💕

🍰 Important Shipping Notice

To ensure your cake arrives fresh and in perfect condition:

💕 Cakes are frozen prior to shipping to preserve quality.

💕 Cakes thaw naturally during delivery and are ready to enjoy upon arrival.

Some cakes will arrive with toppings or glaze packaged separately to protect quality and presentation during shipping.

👉🏽 Light assembly may be required upon arrival.

(Don’t worry—it’s quick and easy 💕)

🧴 Glaze Instructions

Your glaze is packaged separately to keep your cake fresh and beautiful.

To use:

👉🏽 Place the bottle in warm water for a few minutes

👉🏽 Shake gently

👉🏽 Pour over your cake and enjoy ✨

Cake Care 🍰💕

Q: How should I store my cake?

A: Keep your cake in an airtight container at room temperature for up to 3 days, or refrigerate for longer freshness.

Q: Can I freeze my cake?

A: Yes! Wrap tightly and freeze for up to 30 days. Thaw at room temperature before enjoying.

✨ Want full storage tips and serving recommendations?
👉 Visit our “Love Your Cake Longer 💕” page

Orders & Custom Cakes 💕

Q: Do you offer custom orders?

A: Yes! We’d love to create something special just for you. Visit our Let’s Talk Cake 💕 page to get started.

Q: How far in advance should I order?

A: We recommend placing your order at least 3–5 days in advance, especially for custom requests.

Local Pickup & Delivery 📍

Q: Do you offer local pickup?

A: Yes! Pickup details will be provided after your order is placed.

Q: Do you offer delivery?

A: Delivery may be available in select areas for an additional fee.

🚫 Refund Policy 💕

💕 Due to the perishable nature of our products, all sales are final

💕 We are not responsible for delays caused by shipping carriers

If there is an issue with your order, please contact us within 24 hours of delivery, and we’ll do our best to make it right.

💕We do not offer refunds for delays caused by shipping carriers.

⚠️ Allergen Disclaimer 💕

Our cakes are made in a kitchen that handles dairy, eggs, wheat, and nuts.

While we take precautions, we cannot guarantee a completely allergen-free environment.

If you have a severe allergy, please order with caution or contact us before placing your order.

Still wondering? Let's talk cake. 💕

Diane’s Cakes

Homemade pound cakes baked with love, real ingredients, and a whole lot of heart. 💗

"Love In every bite."

Come Hang With Us! 🩷

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